How Do I Use the In-app Help Guide?
On the individual screens within the app, you'll be able to access a help guide by tapping on the (?) button in the upper right. This in-app help guide holds explanations on the key terms and features related to the individual screens. In order to view this feature, you have to be online using wifi or data.
You can access all of the help content by clicking on Settings in the main menu, then scrolling down to Help.
How do I get the Mission Control app?
To download the Mission Control app, go to the App Store or Google Play Store, search for "Specialized Mission Control" and select to install the app.
I’m an existing Mission Control 1.2 (or Power Cranks) user. Will my account also work in the new 2.2 App?
Yes. You'll need to enter your email address and password (just once) when you install the new app, but it will be the same email/password that you are currently using in the legacy Mission Control app. Once you've logged in, the app will remember your credentials.
I’m an existing Mission Control 1.2 user. Will my rides transfer over to the new 2.2. app?
We want to be up-front that our new app cannot import your existing Mission Control ride data. So, when you download and install the new app (v2.0), your legacy app (v1.2) and its corresponding data will remain until you choose to delete it. We kept supporting the existing v1.2 app until November 1, 2018 to give you time to save any ride data that you'd like to keep. To do so, simply sync your legacy app with STRAVA® or go to "MY RIDES – RIDE HISTORY" to select your ride. From there, use the option to export via email as GPX & FIT files. All of your rides tracked with the new Mission Control App, however, will be saved to cloud servers and remain available—even if you change phones.
Why do I need to download the 2.2 app? Why didn't my existing app simply update?
The new app is the result of feedback from our riders and Mission Control users, and it delivers a vastly superior rider experience with more stability and easier-to-use features. To deliver what you asked for, we completely rebuilt the app from the ground up.
Why are a few old features missing from Mission Control 1.2?
We reviewed the technical data collected from the legacy app and figured out that some features were not well-used but contributed to app instability and riders experiencing issues. All popular functionality is improved and brought into the new app.
Which bikes are supported?
We support all Specialized Turbo bikes supporting Bluetooth® Low Energy (BLE) connectivity technology. More specifically:
- All Turbo, Turbo S, and Turbo X with BLE connectivity (this is battery dependent)
- All Turbo Levo bikes
- All Turbo Kenevo bikes
- All Turbo Vado/Como bikes with a TCD-w (display on handlebars)
- All Turbo SL bikes
Due to the type of Bluetooth® connectivity on Turbo Vado/Como BLOKS displays, Mission Control cannot connect to these bikes. If you would still like to use the Mission Control App, please contact your local Specialized retailer to enquire about converting your bike to the app-compatible TCD-w (display on handlebar)
How do I connect to my Turbo?
First: download, install, and open the app. Next: either register (new user) or log in (existing user).
- Turn on Bluetooth® in your phone settings.
- Switch on your Turbo bike (without a Turbo bike you can only use the demo mode).
- In the Mission Control App settings, select “BIKES” and click on the bike or serial number that matches yours. You may be asked for a pairing code depending on the bike, but a connection with your bike only needs to be established via the Mission Control App once.
- With that done, you’re set up for using the app. Please refer to the manual above for detailed app instructions.
I can't connect to my Turbo. What should I do?
Attempt the following actions to resolve an unsuccessful bike connection:
- Make sure that Bluetooth® is activated on your phone.
- Make sure your bike is not connected to another phone.
- Close and re-open app to restart the session.
- Turn your bike off and on again.
- Disable BLE, wait 10 seconds, and turn it back on.
- Restart your phone.
If the bike has been previously connected to many phones, the connection may need to be repaired. To do this, remove the bike from known devices in the Bluetooth® settings on your phone and from the known bikes list in the app. Re-pair to connect again.
Note: On Android, you'll need to enable location services in order to scan and connect to Bluetooth® Low Energy devices.
If you still cannot connect to your Turbo, please contact your local authorized Specialized retailer for further diagnostics.
Do I need to ride with my phone and keep the app open?
Your bike is completely functional without the Mission Control App. We recommend that you register, connect, and experiment with tuning your bike first. Your settings will then be saved in the bike, so you won’t need to keep your phone with you, or be connected to the bike, to enjoy riding your Turbo. If you wish to manage or record your ride, however, you will need to keep your phone with you and remain connected to the bike.
Can I use my purchased maps?
In the new app, we don't support full-offline maps and map purchases. Instead, we included offline map-caching for your riding area free-of-charge. If you want to ride in a particular area while being offline or in an area without a reliable data connection, simply load/view the map of your planned riding area before you ride while connected to Wi-Fi or data. Mission Control will then cache the map of this area for you, so you can use it when you’re offline.
Why is a pairing code required?
Some bikes require a pairing code to connect with the app. This is an additional security step to prevent third-party connections to the bike, and it ensures that only the correctly paired device can connect at any time.
Note: Only TCU/TCD-W based models support this.
Where can I find my pairing code?
Not all bikes require a pairing code. If the app prompts you to enter this six-digit code it can be found in the following places:
- On the bike "Peel Me" label (find "BLE" followed by six numbers) and underneath the bike’s power button/display on the top tube.
- On the TCD-w screen (on the handlebars). When connecting with the bike for the first time, the pairing code appears directly on the screen for a couple of seconds.
- If the above actions aren't successful, you will need to remove the display and find your code. Simply undo the single T10 Torx bolt and gently pull the display upwards and towards the front wheel. The six-digit code will be visible on a white sticker on the side of your display. When you reattach the display, make sure to lightly retighten the T10 Torx bolt (0.8 Nm).
Can I increase the speed of my bike through Mission Control?
We do not support this functionality in Mission Control. Specialized provides bikes with the legal speed limits for the particular country you are in. However, if you happen to move to a different country with different speed regulations, feel free to go to your local Specialized retailer and they will be able to adjust this.
How do I change my wheel circumference in Mission Control?
Due to legal requirements, this is not supported. Please contact your authorized Specialized retailer to adjust the wheel circumference values in the system to match your setup. You will need to physically bring your bike to the retailer.
What heart rate devices are able to connect with Mission Control?
Mission Control has the functionality to connect with BLE heart rate monitor devices supporting the Bluetooth® “Heart Rate” GATT service specification. Specialized recommends using heart rate monitor straps and no other devices (wearables, headphones or similar).
I am experiencing heart rate connectivity issues. What should I do?
Please follow the following steps:
- Ensure that you have the latest version of Mission Control installed on your device.
- Remove previously connected bikes from both the Mission Control app and your phone Bluetooth devices.
- Restart the pairing process. This may resolve the issues you are experiencing.
If the issue still persists, please complete our Specialized Connectivity questionnaire so we can help you solve these issues as soon as possible:
Does power saving functionality affect the app?
There are possible impacts on app and ride recording performance due to power saving. We recommend adding the Mission Control app to the power saving exclusion list on your device.
I found a bug or have a feature request. What should I do?
Please scroll to the bottom of this page and click “Get Support.” This will bring you to the Support Form. Please make sure to include all relevant information:
- Bike model and serial number
- Phone model and operating system version
- Detailed description of the problem or desired feature
What data does Specialized collect and why?
Specialized collects technical data from your bike while connected to the app. This allows us to understand bike usage, log bike status data, and analyze error information. The data also enables us to create better products in the future and to better support you in the event that you experience any issues with your Turbo. If you have any concerns related to privacy, please visit:
Why are illegal trails visible on my map?
Mission Control app uses a public map created from Open Street Map (OSM) resources. As the origin of the map data is open source, we cannot control and verify the content of the map. Please note that OSM gives you the possibility to update/correct the maps yourself in case of incorrect content.
Please check valid routes beforehand on ride.specialized.com or other route-building platforms.
The mapping in Mission Control is not accurate.
Please check that your GPS is working correctly. For accurate route tracing and to maintain a continuous connection with your bike, we advise to set your location permissions to "Always Allow".
Why does the altitude sometimes differ between Mission Control and other recorded devices/apps?
The app relies on the GPS module in the phone and on the GPS signal accuracy. Phone sensors are not very accurate, so we use the raw values received from phones. Most dedicated GPS devices feature a barometric altimeter for higher accuracy, but only some smartphones have a barometric altimeter. We are constantly improving our algorithms related to elevation.
Device Updates Specific FAQs:
What version of MC is required?
Mission Control 2.4.3 onwards is required to update bikes.
What bikes types are included?
For now only Levo Gen 2 (Model Year 2019-2021) and Kenevo Gen 2 (Model Year 2020-2021) bikes with TCU1 and Brose 2.1 motor.
What firmware do i need to have?
It does not matter what is the current version of firmware is on the bike.
What status does my bike need be in to update?
Your bike needs to be charged to at least 20%
My bike will not update and tells me to go to a retailer?
Did you recently have a component swapped at a retailer, they may need to connect your bike to turbo studio to assign the bike SN to the components after the swap.
I updated my bike but battery shows its not up to date?
We do not carry out battery updates. If you battery is not updated to the latest firmware, please contact your retailer to arrange update in store.
What is the factory default for acceleration response?
Acceleration response factory default is 40%. When updating this will be applied in Mission Control version 2.4.3 on-wards. In Mission Control version 2.4.1 there is a bug which sets this value to 0%.
What is the factory default for shuttle mode?
Shuttle mode factory default is 0%.
- Have mobile fully charged.
- Run the latest mobile phone operating system and updates.
- Do not use any secondary bluetooth devices during the update (e.g. wireless earphones).
- Have a stable internet connection wifi or cellular.
- Keep the phone within a meter of the bike during whole process.
- Don’t carry out process whilst on the move (e.g. on train).
- Fully charge bike before starting procedure.
- Do not leave the process once started on app.
- Do not move bike during process.
- Do not turn bike off during process.
- Do not change bike controls during process (support settings, walk assist etc).
- Give yourself plenty of time (15 minutes to familiarise and carry out update).