You can look up your tracking number by logging in to your Specialized account on our website and then clicking the "order history" link in the drop down menu on the left, if you have signed up or in prior to purchase. If you checked out using a guest account, the order history and tracking feature will not be available.

We've teamed up with Li & Fung to provide you with the most accurate and up-to-date information on your package while it's in transit. Upon shipment, we will send you an e-mail with your tracking number if you have signed in or up before purchase.

Visit Tracking enter your tracking number, and you'll see the latest updates of your shipment.

If you have ordered a bike online, it will be fully assembled by a Specialized authorized mechanic before it is delivered to you. Please note that all bikes except the Hotwalk will be assembled and delivered by a Specialized Mechanic. If you require assistance to build the Hotwalk, please contact Rider Care.

Turbo Bikes are only available in Kuala Lumpur and Penang areas. We will be looking to expand support and service areas to the remaining states in the future. If you have further enquiries, please contact Rider Care.