Make an Equipment Return

Bike or bike frame returns: Please contact Rider Care first to initiate a return 


1. NEW / UNUSED RETURNS 

We want you to be 100% satisfied with your purchase. If you decide for any reason a new and unused item purchased from our webstore isn’t for you after all, it can be returned at any time for a full refund. If for some reason we cannot refund the purchase price to the original method of payment, we will issue your refund in the form of a store credit. An item qualifies as new / unused, if it is returned in the same condition you received it in, with the original box and/or packaging, including tags where applicable, and everything else that was included with your purchase, such as manuals, warranty, and other accessories. Items washed do not qualify as new / unused. If we determine the returned item does not qualify as new / unused, but is otherwise undamaged, we will automatically process it as a return of a used item (see below).  

2. USED / UNDAMAGED RETURNS 

Used, but undamaged, items purchased from our webstore must be returned within 30 days of delivery for a refund in the form of store credit, in an amount equivalent to the original purchase price. We cannot accept the return of product that has been damaged beyond ordinary wear and tear or that has been involved in any crash or impact, as determined by Specialized. The item must be returned with everything included with your original purchase, including manuals, warranty, and other accessories. In case of a bike, all original components must be returned.  

3. WHICH PRODUCTS ARE COVERED UNDER OUR RETURNS POLICY? 

All product purchased in our webstore, including bikes, equipment, and apparel. All returns are subject to review by our staff. We do stand behind our returns policy and want to make sure you are completely satisfied with your purchase, but we do reserve our right to refuse a return if we determine in our discretion that the policy is being abused.  

4. REFUNDS AND STORE CREDITS 

Once we receive your item back, we will do our best to process your return within three to five business days. You’ll receive an email confirmation when that happens. From there, if your return is approved, it will take approximately another 72 hours for you to receive your refund or store credit, depending on your original form of payment. Store credits can be used for future purchases in our webstore only and not at any Specialized retailer. In either case, the amount of the refund or store credit is the original purchase price for the returned item, including applicable tax, but excluding shipping and handling. 

5. EXCHANGES  

Unfortunately, we cannot process direct exchanges, so you will have to place a new order and return the item you want exchanged. The fastest way to do this is to create an RMA number, place a new order, and then return the item you want exchanged for either a refund, if new / unused, or store credit, if used / undamaged. Otherwise, you can return the item first, wait for your refund or store credit, and then place the new order. Please note we cannot put items on hold while we wait for your return.  

6. RETURN SHIPPING 

Return shipping is always complimentary. You will be provided a shipping label once an RMA is created and go through the online returns process in your www.specialized.com account. Items purchased from our website need to be shipped back to us directly and cannot be returned at a Specialized retailer.  

Once you have the label, (1) pack your items carefully, (2) print and attach the label to the outside of the package, and (3) drop the package off at the shipper’s location. Please make sure to package your items carefully as we are not responsible for any damage that occurs during shipment back to us. If you want to return a complete bike, it will require disassembly and careful packaging to make sure nothing gets damaged in transit. A retailer can help with getting your bike professionally packaged (fees may apply).  

7. WARRANTY 

 If you seek to return an item under warranty, please refer to our warranty page or the warranty policy included with your product.