Wahoo made an update to their software which has affected Wahoo integration in the Ride app. This affects only Android users - users with OS 13 and above will continue to see the Wahoo feature in the Ride app, but the functionality will not work. 

Riders with Android running below OS 13 will be able to continue using the Wahoo feature; however, we recommend using safety-only mode and starting a ride both in the Ride app and on Wahoo.

Ride not showing up on completed rides list on the Ride app

In order for your Wahoo ELEMNT to pass the ride to the Ride app, they must be connected during the ride. This requires that the Ride app is running in the background when you start and during your ride. When connected, you will see a notification on the Wahoo's screen.

If you are sure the Wahoo ELEMNT and the Ride app were communicating, try the following:

  • Check that Wahoo is connected to wifi. This is an easy way for it to send up rides.
  • Check that the ride has uploaded to your Wahoo companion app.
  • Open the Wahoo ELEMENT companion app and click into the activity.  Tap on the Upload icon and select the Ride App option. You must have wifi or cellular service for the upload to be successful. 

Experiencing connectivity issues with your Wahoo

If you are experiencing difficulties pairing your Wahoo to Ride app, please refer to the Wahoo support page.

For iOS: https://support.wahoofitness.com/hc/en-us/articles/115001559944-iOS-Bluetooth-Troubleshooting

For Android: https://support.wahoofitness.com/hc/en-us/articles/204280494-Android-Bluetooth-Troubleshooting

If you have followed the steps listed in the Wahoo support page and the connectivity issues continue to persist, please try the following:

  1. Uninstall the Ride app for your phone.
  2. Then reinstall the Ride app.
  3. Open the app and try connecting to your Wahoo.