Service
Booking regular service appointments for your bike is essential to preserving optimal functionality and performance. A complete service history may also result in a higher resale value. Your retailer can also view scheduled and completed service activities.
Under the Service menu, you can view your bike’s service log with upcoming and completed services.
To schedule a service, please contact your local authorized Specialized Retailer. You can look for your nearest Retailer within the app or at the link here: 
Upcoming Service
When you have a scheduled service with an authorized retailer within the next 30 days, you will see a notification on the main menu. It will also be listed under the Upcoming tab under Service.
Select the upcoming service activity to view information such as:
Service Date
This is the scheduled date that you and the Retailer set for your upcoming service/s.
Preparation & What You Can Expect
Preparation: View tips to prepare your bike for service.
What You Can Expect: Learn which service(s) will be performed.
On-bike service reminders (MasterMind displays only)
Currently, this feature is only available for a select group of Specialized app users and is coming soon for all riders.
If you don’t have a MasterMind display, you will not have on-bike notifications but you will have the in-app reminders.
Just like the in-app service notifications, if you have an upcoming service within 30 days and your bike is running on the latest firmware with a MasterMind display, you'll receive an on-bike reminder. You have the option in the Specialized app to mute the startup service screen, which you would see every time you power on your bike. However, the service symbol will continue to show on your display’s navigation bar until you complete your service or contact the retailer to change your service due date. You will need to provide the retailer with your bike serial number to change your service due date.
After you have changed your service due date with the retailer, you will need to connect your bike to the Specialized app in order to sync the new service due date to the bike’s display. If the new service due date is over 30 days away, then you will notice that the service on-bike reminder is no longer showing.
Completed Service
When your service is complete, you will see the service activity listed under Completed. Under Handover, you have the ability to download a PDF report of your service, showing what service actions were completed on your bike.
Safety Notifications
In the event of a safety notification, we will notify you within the app to alert you of the issue and next steps.
Tap See Details to identify if your bike is affected, as well as any actions you need to take.
Service FAQs
What is a Handover service?
A Handover service is the initial set up of your bike. If you have purchased a bike secondhand, we recommend going to an authorized Specialized retailer for a handover service to ensure that the bike is correctly set up for you and is up to date with the latest firmware.
How do I change the service due date or cancel a service?
You can either bring your bike to an authorized Specialized retailer to change the service due date or contact the retailer to adjust the date remotely. After the retailer saves the new service date, your app will update when you next open it.
If you have a bike with a MasterMind display, will need to connect your bike to the app for the new service date to sync to the bike.
How do I know which service is synced to the MasterMind display?
Currently, this feature is only available for a select group of Specialized app users and is coming soon for all riders.
When your service is upcoming within 30 days, you should see a service reminder on your MasterMind display. If you see the notification in the Specialized app, but do not see it on the bike, then please do the following:
Check if your bike is on the latest firmware.
Try connecting your bike to the Specialized app.
If the bike still does not show the service notification, please contact your local authorized Specialized retailer.
If I have additional service work done, will this show on my completed service report?
Yes, as long as you visit an authorized Specialized retailer, your completed service report will list all services that were performed.
What if I don’t see the completed service in the service log?
Please note that it may take up to 24 hours for a completed service to appear. If it does not appear, please contact your local authorized Specialized retailer.