Click here to make an equipment return

Bike or bike frame returns: Please contact Rider Care first to initiate a return 


100% SATISFACTION GUARANTEED 

At Specialized, riders come first. That’s why we guarantee total satisfaction with your purchase from our online store by offering a world-class returns policy. New, unused items purchased from our webstore can be returned at any time for a full refund. Used items must be returned within 30 days of delivery for a store credit. 


NEW, UNUSED 

Changed your mind? No worries, just return your purchase in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable, for a full refund. 


USED AND UNDAMAGED 

Want to make a change after a ride or two? We got you. Used but undamaged equipment, apparel, bikes, or bike frames can be returned within 30 days for store credit. We cannot accept the return of products that are damaged or have been involved in a crash. 

 

Check out our full policy for complete terms and conditions regarding returns and exchanges. Bottom line, we’ve got your back.